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FREQUENTLY ASKED QUESTIONS

 

WHAT IS YOUR POLICY FOR SAMPLES?

Our memo samples are available in various sizes depending upon pattern repeat. Memos are free of charge and on a 30-day loan. We reserve the right to invoice for memos if they are not returned in a reasonable amount of time.

 

CAN I PLACE A FABRIC ON RESERVE?

Yes. We reserve fabrics for 14 days. However, we reserve the right to cancel any reserve at any time.

 

HOW DO I ORDER FABRICS OR SAMPLES?

To order memos or fabrics, please go to the Fabrics or Trims page and add the memo or fabric to your cart! Alternatively, you can email your request to customerservice@texture-fabrics.com. You can also see our products with our agent showrooms and sales representative or call our customer service department for more questions (516) 730-5038.

 

HOW MUCH LEAD TIME IS REQUIRED FOR DELIVERY?

We stock the majority of our fabrics in Hicksville, NY.  Some Victor Thomas products are stocked overseas and require 1-2 weeks for delivery. Transit times varies based upon your location. For backordered fabrics, lead times vary; please contact us for more details.

 

WHAT IS YOUR MINIMUM ORDER REQUIREMENT?

We have a 3 yard minimum order requirement for our fabrics; we waive this minimum to 1 yard with a cut fee if the fabric is in stock. Please note that we sell our fabric in 0.50 yard increments.

 

HOW WILL MY MERCHANDISE BE SHIPPED?

We ship our fabrics insured via FedEx. We can also ship using your account with a handling fee.

 

HOW DO YOU PRICE YOUR FABRICS?

Our price list is Designer Net/ Wholesale/ To the Trade. Freight charges apply. Prices are subject to change without notification.

 

WHAT IS YOUR PAYMENT TERMS?

On in-stock fabrics, full payment is due before shipping. On backordered fabrics, we require a 50% deposit and the balance is due prior to shipping.

 

WHAT FORM OF PAYMENT IS ACCEPTABLE?

All checks should be made payable to Texture, Inc. We also accept all major credit cards.